Returns & refunds
- All products are unique and produced only once ordered. This means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days (the sooner the better!) of product delivery.
- Please note we cannot be held responsible and won’t offer replacements or refunds if you ordered the wrong Size or Color.
- For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print won’t be considered as defects.
- In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.
- Contact me by mail (pismai@bookloverspod.com), explain the problem and provide a clear photo showing the issue.
- If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.